Discover how the Simiz merchant assistant helps merchants save time, retrieve useful information, and execute safe actions with confirmation.

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”Where is my payment?”

The most common question merchants receive from their customers. With the merchant assistant:
You: Where is payment ORDER-789?Assistant: I found transaction tx_abc123 for ORDER-789:
  • Amount: 15,000 XAF
  • Status: COMPLETED
  • Payment method: Orange Money
  • Initiated: March 15, 2024 at 10:28 AM
  • Completed: March 15, 2024 at 10:30 AM
  • Customer phone: 237690****01
The payment was successfully processed in 2 minutes. The funds are included in your current balance.

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”What’s my revenue this month?”

The merchant assistant can answer a summary question when enough context is available, or route you to relevant documentation:
You: Give me a summary of this month’s revenueAssistant: Here’s your revenue summary for March 2024:
MetricValue
Total transactions342
Successful298 (87.1%)
Failed44 (12.9%)
Total revenue4,250,000 XAF
Average transaction14,262 XAF
Compared to last month, your revenue is up +23% and your success rate improved by +2.3 points.
The assistant can propose a structured action, then wait for your confirmation:
You: Create a payment link for 25,000 XAF for order ORD-204Assistant: I can prepare this action:
  • Action: Create payment link
  • Amount: 25,000 XAF
  • Reference: ORD-204
  • Project: current project
Do you want to confirm execution?

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”Schedule a reminder for tomorrow”

The assistant can also propose a reminder on a link or invoice:
You: Schedule a reminder tomorrow at 9 AM for this invoiceAssistant: I can schedule this reminder:
  • Action: Schedule reminder
  • Planned time: tomorrow, 9:00 AM
  • Target: current invoice
Do you want to confirm execution?

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”Show me the relevant documentation”

For factual questions, the assistant can answer with documentation citations:
You: Which currencies are supported?Assistant: Here are the currently supported currencies according to Simiz documentation.Sources:
  • Supported currencies documentation
  • Payments configuration documentation

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Best practices

Be specific. Instead of “show me transactions,” try “show me failed Orange Money transactions from last week over 100,000 XAF.” The more specific your query, the more actionable the response.
  • Ask follow-up questions - the assistant keeps context
  • Review detected parameters before confirming an action
  • Use doc citations to verify factual answers
  • Use positive / negative feedback to flag useful or weak answers